Call Center Tidbits http://www.callcentertidbits.com Resource for Call Center Professionals Wed, 25 Aug 2010 19:41:28 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Call Center Jobs Week of August 23rd http://www.callcentertidbits.com/call-center-jobs-week-of-august-23rd http://www.callcentertidbits.com/call-center-jobs-week-of-august-23rd#comments Wed, 25 Aug 2010 19:41:28 +0000 Linda http://www.callcentertidbits.com/?p=50 http://www.callcentertidbits.com/call-center-jobs-week-of-august-23rd/feed 0 Check Out Five9′s Call Center Services http://www.callcentertidbits.com/check-out-five9s-call-center-services http://www.callcentertidbits.com/check-out-five9s-call-center-services#comments Wed, 23 Jun 2010 22:54:15 +0000 Linda http://www.callcentertidbits.com/?p=39 http://www.callcentertidbits.com/check-out-five9s-call-center-services/feed 0 Verizon-Rochester NY Center to Hire 200 http://www.callcentertidbits.com/verizon-rochester-ny-center-to-hire-200 http://www.callcentertidbits.com/verizon-rochester-ny-center-to-hire-200#comments Mon, 21 Jun 2010 22:51:15 +0000 Linda http://www.callcentertidbits.com/?p=36 http://www.callcentertidbits.com/verizon-rochester-ny-center-to-hire-200/feed 0 What is A Multi-Channel Agent http://www.callcentertidbits.com/what-is-a-multi-channel-agent http://www.callcentertidbits.com/what-is-a-multi-channel-agent#comments Thu, 17 Jun 2010 23:24:23 +0000 Linda http://www.callcentertidbits.com/?p=33 http://www.callcentertidbits.com/what-is-a-multi-channel-agent/feed 0 Des Moines Call Center to Hire 100 http://www.callcentertidbits.com/des-moines-call-center-to-hire-100 http://www.callcentertidbits.com/des-moines-call-center-to-hire-100#comments Wed, 16 Jun 2010 22:57:29 +0000 Linda http://www.callcentertidbits.com/?p=30 http://www.callcentertidbits.com/des-moines-call-center-to-hire-100/feed 0 Selecting The Right Workforce Management System for Your Call Center http://www.callcentertidbits.com/selecting-the-right-workforce-management-system-for-your-call-center http://www.callcentertidbits.com/selecting-the-right-workforce-management-system-for-your-call-center#comments Wed, 16 Jun 2010 17:19:08 +0000 Linda http://www.callcentertidbits.com/?p=27 http://www.callcentertidbits.com/selecting-the-right-workforce-management-system-for-your-call-center/feed 0 Call Recording-Call Monitoring–What’s the Difference http://www.callcentertidbits.com/call-recording-call-monitoring-whats-the-difference http://www.callcentertidbits.com/call-recording-call-monitoring-whats-the-difference#comments Tue, 15 Jun 2010 17:13:06 +0000 Linda http://www.callcentertidbits.com/?p=25 http://www.callcentertidbits.com/call-recording-call-monitoring-whats-the-difference/feed 0 Is There An Acceptable Abandon Rate http://www.callcentertidbits.com/is-there-an-acceptable-abandon-rate http://www.callcentertidbits.com/is-there-an-acceptable-abandon-rate#comments Mon, 14 Jun 2010 16:44:40 +0000 Linda http://www.callcentertidbits.com/?p=22 http://www.callcentertidbits.com/is-there-an-acceptable-abandon-rate/feed 0 How To Schedule the Right Number of Agents http://www.callcentertidbits.com/how-to-schedule-the-right-number-of-agents http://www.callcentertidbits.com/how-to-schedule-the-right-number-of-agents#comments Fri, 11 Jun 2010 16:42:40 +0000 Linda http://www.callcentertidbits.com/?p=14 http://www.callcentertidbits.com/how-to-schedule-the-right-number-of-agents/feed 0 Service Level: Is it Important? http://www.callcentertidbits.com/service-level-is-it-important http://www.callcentertidbits.com/service-level-is-it-important#comments Fri, 11 Jun 2010 03:21:41 +0000 Linda http://www.callcentertidbits.com/?p=4 http://www.callcentertidbits.com/service-level-is-it-important/feed 0